Always helpful every time I come in! Left a guitar to be set up and it was ready by the end of the day. Great work and customer service!

Always have and always will love this beautiful place. It’s really a sanctuary away from the chaos of the world for me. I don’t get to make it in much, but when I do Chase and Mike are alway so helpful and a joy to talk to.

So I decided to go and support a local business instead of spending my money at Guitar Center and I’m so glad I did. I just needed to replace one string from my bass that was broken. They just happened to have had a used one laying around. Mike measured my string then replaced it and even tuned it right in front of me explaining his actions step by step as if I was in a class.They had 7 brand new amplifiers on the floor and many used ones. I got a new one for $70. It has a huge book section! So many guitars 🎸 that I had to leave before I went broke. I would definitely come here again for anything I need in relation to instruments.

I blame myself for bringing my sons trumpet for service. What a joke this place is.I handed the trumpet to them Monday, July 22. The clerk said wont be picked up until Thursday the 25th and it’ll take a week.Come the following Thursday, nothing. Clerk said service guy is bringing it Saturday. I call Saturday. Ohh, the guy is coming later on. I call again, and no one picked up.I call Monday, the same thing, he is coming later. Called again, and clerk said Tuesday.I called Tuesday Aug 6 and the same answer.I hate to leave reviews like this to a small business but maybe this is a Comedy club because it’s laughable.DO NOT bring your equipment for service because whoever the service guy is, it’s priceless!!

I had never been to the Music Factory before but everyone was so nice, helpful, and knowledgeable. You can tell they really love music. I just got my new guitar and went here to get it set up. I also wanted different strings a specific sound while still being comfortable to play for me. They recommended the perfect strings and did an amazing job setting up my guitar it sounded just how I wanted and plays like a dream. Thank you so much I'll be back anytime I need anything guitar related!