Always helpful every time I come in! Left a guitar to be set up and it was ready by the end of the day. Great work and customer service!
Matthew Thurman
3 weeks ago
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Always have and always will love this beautiful place. It’s really a sanctuary away from the chaos of the world for me. I don’t get to make it in much, but when I do Chase and Mike are alway so helpful and a joy to talk to.
Natasha Okpon
1 month ago
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So I decided to go and support a local business instead of spending my money at Guitar Center and I’m so glad I did. I just needed to replace one string from my bass that was broken. They just happened to have had a used one laying around. Mike measured my string then replaced it and even tuned it right in front of me explaining his actions step by step as if I was in a class.They had 7 brand new amplifiers on the floor and many used ones. I got a new one for $70. It has a huge book section! So many guitars 🎸 that I had to leave before I went broke. I would definitely come here again for anything I need in relation to instruments.
Olsi L
1 month ago
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I blame myself for bringing my sons trumpet for service. What a joke this place is.I handed the trumpet to them Monday, July 22. The clerk said wont be picked up until Thursday the 25th and it’ll take a week.Come the following Thursday, nothing. Clerk said service guy is bringing it Saturday. I call Saturday. Ohh, the guy is coming later on. I call again, and no one picked up.I call Monday, the same thing, he is coming later. Called again, and clerk said Tuesday.I called Tuesday Aug 6 and the same answer.I hate to leave reviews like this to a small business but maybe this is a Comedy club because it’s laughable.DO NOT bring your equipment for service because whoever the service guy is, it’s priceless!!
Patricia Gonzalez
4 months ago
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I had never been to the Music Factory before but everyone was so nice, helpful, and knowledgeable. You can tell they really love music. I just got my new guitar and went here to get it set up. I also wanted different strings a specific sound while still being comfortable to play for me. They recommended the perfect strings and did an amazing job setting up my guitar it sounded just how I wanted and plays like a dream. Thank you so much I'll be back anytime I need anything guitar related!